Canada Post service disruption

On October 16, 2018, the Canadian Union of Postal Workers issued a 72-hour strike notice to Canada Post. 24 hour Rotating strikes will begin on October 21, 2018 unless an agreement is reached. As such, shipments may be delayed depending on your delivery address.

Updates about the potential service disruption can be found on the Canada Post website here.

In the event of an all out strike or lockout by Canada Post, we will be switching to alternate couriers for delivery. Shipping to P.O. Boxes and locations that are only serviced by Canada Post will be temporarily unavailable during the strike or lockout. If you have an alternate shipping address that is not a P.O. Box or location that is only serviced by Canada Post, please make sure to add this address to your account


shop.janeiredale.ca uses Canada Post services for all shipments within Canada. We ship with Canada Post to ensure a timely delivery of all orders to all Canadian addresses and to provide the highest levels of customer satisfaction.


FREE Canada Post Expedited Parcel ground shipping on orders over $35.00*

*before taxes and to most Canadian addresses.

Effective January 24, 2018 the minimum order threshold will increase to $35.00 due to Canada Post price increases.


FREE Canada Post Xpresspost shipping on orders over $125.00*

*before taxes and to most Canadian addresses


SAME DAY SHIPPING on all orders placed before 1 p.m. PST/PDT (4 p.m. EST/EDT).*

*Excludes weekends and holidays. In-stock items only.


Priority Next AM shipping is available on all orders for an additional charge.

**Exact delivery service standards exist for every origin-destination combination. Consult the CanadaPost website for details at canadapost.ca/delivery tool.


2.4 How Canada Post Delivers Items Within Canada

Canada Post’s delivery processes vary, depending on population density and network infrastructure. Using the Signature delivery option also changes how mail is delivered to a postal address, as this item requires face-to-face delivery.


2.5 Delivery Standards Within Canada

Delivery standards represent the expected transit time from deposit to delivery for items tendered before the local cut-off time; only Business Days are included in the calculation. Deposits on days other than Business Days are considered as being accepted on the next Business Day.


Where an item moves within a major centre, city, town or village. For example: Vancouver to Vancouver.


Where an item moves within a region. For example: Vancouver to Winnipeg (Western Region).


Where an item moves between regions. For example: Vancouver to Charlottetown.

Business Day means a day other than Saturday, Sunday, a statutory holiday and any day normally observed as a holiday by Canada Post. For your convenience and to summarize delivery standards, we have created zones for services provided within Canada. The zones are defined as Local, Regional and National. Detailed delivery standards (lane by lane) are available at canadapost.ca/deliverytool.


Shipping Days:

Monday thru Friday, excluding Canada Post holidays and Family Day (Alberta)

Undeliverable packages, including refused shipments and packages that have failed delivery, will be returned to Shop jane iredale and assessed a $30.00 Non-Delivery fee. The non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.

Processing time: Orders received before 1 p.m.Pacific Standard/Daylight Time (4 p.m. Eastern) are processed the same day. Orders received after 1 p.m. PST/PDT (4 p.m. EST/EDT) are processed the next busines day. Orders received on Saturday and Sunday are processed by the close of business Monday.

Domestic Delivery Time – Canada Post Expedited Parcel Shipping: FREE with orders over $35.00 before taxes and to most Canadian addresses. Orders shipped to western Canada can be expected within 1 – 3 business days. Orders shipped to eastern Canada generally take 3 – 7 business days. For quicker delivery, priority Next A.M. and Xpresspost services are available. All delivery times are estimates. The total delivery time needed to deliver your package may be longer. Shop jane iredale is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

Overnight and express shipping: For quicker delivery, priority Next A.M. and Xpresspost services are available. Xpresspost shipping is FREE with orders over $125.00 before taxes and to most Canadian addresses.

If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email personalshoppers@janeiredale.ca.


In accordance with Canadian federal/Provicial holidays, Shop jane iredale Personal Shoppers will not be available on the following days of the 2018 calendar:

  • January 01
  • February 19
  • March 30
  • April 02
  • May 21
  • July 02
  • August 06
  • September 03
  • October 08
  • November 12
  • December 24 after 1pm MST.
  • December 25 and 26
  • December 31 after 1pm MST.