Due to these challenging times, please allow an extra 2-5 business days for delivery.
JANEIREDALE.CA USES CANADA POST.
Canada Post has suspended all Service guarantees and has implemented other changes to its delivery network. For more information go to the Canada Post link; https://www.canadapost.ca/cpc/en/our-company/news-and-media/corporate-news/news-release-detail.page?article=2020/03/23/important_changes_to&cattype=announcements&cat=newsreleases
shop.janeiredale.ca uses Canada Post services for all shipments within Canada. We ship with Canada Post to ensure a timely delivery of all orders to all Canadian addresses and to provide the highest levels of customer satisfaction.
FREE Canada Post Expedited Parcel ground shipping on orders over $35.00*
*before taxes and to most Canadian addresses.
FREE Canada Post Xpresspost shipping on orders over $125.00*
*before taxes and to most Canadian addresses
ALL Shipments over $200.00* require a signature upon delivery.
ALL Shipments over $300.00* will be marked hold for pickup at your nearest post office. This measure is inplace to help prevent loss or theft of your shipment.
*before taxes and to most Canadian addresses
SAME DAY SHIPPING on all orders placed before 1 p.m. PST/PDT (4 p.m. EST/EDT).*
*Excludes weekends and holidays. In-stock items only.
Priority Next AM shipping is available on all orders for an additional charge.
**Exact delivery service standards exist for every origin-destination combination. Consult the CanadaPost website for details at canadapost.ca/delivery tool.
2.4 How Canada Post Delivers Items Within Canada
Canada Post’s delivery processes vary, depending on population density and network infrastructure. Using the Signature delivery option also changes how mail is delivered to a postal address, as this item requires face-to-face delivery.
2.5 Delivery Standards Within Canada
Delivery standards represent the expected transit time from deposit to delivery for items tendered before the local cut-off time; only Business Days are included in the calculation. Deposits on days other than Business Days are considered as being accepted on the next Business Day.
Where an item moves within a major centre, city, town or village. For example: Vancouver to Vancouver.
Where an item moves within a region. For example: Vancouver to Winnipeg (Western Region).
Where an item moves between regions. For example: Vancouver to Charlottetown.
Business Day means a day other than Saturday, Sunday, a statutory holiday and any day normally observed as a holiday by Canada Post. For your convenience and to summarize delivery standards, we have created zones for services provided within Canada. The zones are defined as Local, Regional and National. Detailed delivery standards (lane by lane) are available at canadapost.ca/deliverytool.
Monday thru Friday, excluding Canada Post holidays and Family Day (Alberta)
Undeliverable packages, including refused shipments and packages that have failed delivery, will be returned to Shop jane iredale and assessed a $30.00 Non-Delivery fee. The non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.
Processing time: Orders received before 1 p.m.Pacific Standard/Daylight Time (4 p.m. Eastern) are processed the same day. Orders received after 1 p.m. PST/PDT (4 p.m. EST/EDT) are processed the next busines day. Orders received on Saturday and Sunday are processed by the close of business Monday.
Domestic Delivery Time – Canada Post Expedited Parcel Shipping: FREE with orders over $35.00 before taxes and to most Canadian addresses. Orders shipped to western Canada can be expected within 1 – 3 business days. Orders shipped to eastern Canada generally take 3 – 7 business days. For quicker delivery, priority Next A.M. and Xpresspost services are available. All delivery times are estimates. The total delivery time needed to deliver your package may be longer. Shop jane iredale is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.
Overnight and express shipping: For quicker delivery, priority Next A.M. and Xpresspost services are available. Xpresspost shipping is FREE with orders over $125.00 before taxes and to most Canadian addresses.
Lost or Missing packages: If your tracking information shows that your package was delivered, but you can’t find it:
- Verify the shipping address on your order.
- Look for a notice of attempted delivery.
- Look around the delivery location for your package.
- See if someone else ( a family member or nieghbour) accepted the delivery, unless you have health or safety concerns about doing so.
If you still can’t locate your order, please contact us within 72 hours of the delivery time and we will file a claim with Canada Post on your behalf. Once the claim has been approved by Canada Post we will send out a replacement order at no charge. Please note that we are not responsible for lost or stolen orders once they are shown as delivered by Canada Post.
If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email [email protected].
In accordance with Canadian federal/Provicial holidays, Shop jane iredale Personal Shoppers will not be available on the following days of the 2020 calendar:
- January 01 New Year’s Day.
- February 15 Family Day Alberta.
- April 02 Good Friday.
- April 05 Easter Monday.
- May 24 Victoria Day.
- July 01 Canada Day.
- August 02 Heritage Day.
- September 06 Labor Day.
- October 11 Thanksgiving Day.
- November 11 Remembrance Day.
- December 24 after 1pm MST.
- December 25 (27) Christmas Day.
- December 26 (28) Boxing Day.
- December 31 after 1pm MST.
* When a holiday falls on a Saturday or Sunday, it will be applied to the next business day.