If you are dissatisfied with any product purchased through our site for any reason, you may return the item(s) within 30 days for an exchange or refund. We offer a 100% color match guarantee. If you ordered the incorrect color, please let us know and we will be happy to replace it with a more appropriate choice.
Please be advised that prior authorization is required on all returns. For authorization to process a return, please call 1-844-473-3253. If you would prefer to email us, please do so at [email protected].
Unfortunately any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of Shop jane iredale.
Shipping fees are only refundable when the original items were either shipped incorrectly by Shop jane iredale or damaged. All other shipping fees are nonrefundable.
We ask you to please return your items via insured parcel post or a courier of your choice. Should your return be lost or damaged in transit, carriers require that you file the tracer or claim. We cannot be held responsible for returns lost or damaged in transit.
Please note that all returns must be sent to Shop jane iredale and not your local jane iredale retailer. Any items returned to your local retailer cannot be accepted.
Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made depending on your request. Please allow one to two billing cycles for the refund to show on your account. If you wish to inquire about your return, please call a Personal Shopper at 1-844-473-3253.
janeiredale.ca e-Gift Cards cannot be returned or exchanged.
All returns/refunds where a promotional code was used are subject to the criteria of the promotion involved. Any orders that are returned must also include the promotional item(s) if the order no longer meets the order threshold amount.
Ship returned items to:
Shop jane iredale Returns
Attn: eBeauty Inc. 18119 107 Avenue NW Edmonton, AB T5S 1K4